We usually reply within one business day.
Quickest way to reach us — it goes straight to David and earns you 10 points. Give feedback or report a bug.
Email david@platformstrong.com with as much detail as you can — the email address on your account, what you were doing, and a screenshot if something looked wrong.
I signed up but can't log in.
Check your inbox (and junk folder) for a confirmation email from Pocket Nutrition Coach and tap the link inside. Still stuck? Email us and we'll activate your account manually.
Where do I get an access code?
Coaching clients get a code from their coach. Everyone else receives one automatically after subscribing on the web. If your code isn't working, email us with the code and the email address you signed up with.
How do I change my macro targets?
Go to More → Macro Profiles. You can edit your current profile, or create separate profiles (e.g. Training Day / Rest Day) and switch the active one any time.
How do I cancel my subscription?
If you subscribed on the web, manage your plan from Settings → Manage billing. If you subscribed through the App Store or Google Play, cancel from your device's subscription settings — Apple and Google handle those payments directly.
How do I delete my account?
Settings → Delete account. This permanently removes your account and data. You can also email us and we'll do it for you.
A food or menu item looks wrong.
Nutrition data comes from published sources and is flagged when estimated, but mistakes happen — email us the food name and what looks off and we'll correct it.
Pocket Nutrition Coach is operated by Kong-Crete Nutrition Pty Ltd (Platform Strong).